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FAQs

Simply choose the product and quantity then proceed to checkout.

how do i order online

 

Add your Shipping / Billing Details and select the Mode of Payment. Place Order. For the best shopping experience, we encourage you make an account to get updates, manage orders and set your shipping/billing addresses.

To get the latest updates about events, sale and promotions, you may sign up on the Newsletter to get notified. The signup form is located in the footer of every page.

Like the Gaisano Grand Malls’ Tagline “Everyday is a Savings Day!”, we are providing our loyal customers with the Grand Privileges. Please visit this link for more information: https://gaisanograndmalls.com/grand-privileges/

We preserve the company’s Tradition and Culture and with this, we are searching for the people who can carry out our goals. Please send us your cover letter and resume at careers@gaisanograndmalls.com

You can locate the malls using the Mall Locator on the Gaisano Grand Malls Main Site. You also can browse for the Contact Numbers and Mall Hours on each branch. In addition to the Location is the Mall Directory where you can see the concessionaires/lessee and Events where you can see the latest and upcoming events in the store.

After you have successfully placed your order, we will verify and check the items. We’ll be updating you via email the soonest. Usually for the delivery schedule, intracity areas it takes 3-5 business days and for provincial areas 5-7 business days. Unfortunately we cannot set an exact time for the delivery due to the nature of traffic in metro areas but you can still track your order via waybill numbers.    

For leasing applications, please visit this link for details: https://gaisanograndmalls.com/leasing/

Payments can be made through: P.O. Card, Major Credit Cards, Gift Checks, and Cash In addition to that, we provide the best shopping experience for our customers. Customers purchasing Online can pay through various channels in partnership with Dragonpay and Airland Cargo Movers Inc.: COD (cash on delivery), Gcash, SM, LBC, Cebuana Lhuillier, M. Lhuillier, Bayad Center and so much more.    

To qualify you must be 18 years old and above.

Pay for the application fee to the cashier, fill up the form and present 1 valid ID.

Temporary card will be given while the permanent card is being processed.

Every purchase made from Gaisano Grand Mall Supermarket and Department Store gives you points. Regular and Sale price applies. Points then can be exchanged with Gift Certificates.

You are given 1 week or 7 calendar days to return items from the date you received it. For the eligibility for a return, your item/s must remain unused and in the same condition that you received it. Item/s must also have its original packaging. Your item needs to have the receipt or proof of purchase.